COVID19 Protocols


The Luke Hotel – COVID19 Safety Protocols

Dear Valued Guests and Partners,

The safety and wellbeing of our guests and employees continues to be our top priority, and we have strengthened our hotel’s protocols in line with the up-to-date guidelines issued by Ministry of Health Kenya and we will continue to carry out the appropriate preventive measures during your stay period.

In these uncertain times, let us all do our part in following the prevention guidelines issued by the Government of Kenya, so that together we can overcome the massive threat posed by the novel coronavirus. See

Kindly find below The Luke Hotel Covid 19 Protocols:

Thank you for your continued support.

For further enquiries or reservation assistance please contact us.

Email: or Call: +254 702 87 87 87 or +254 700 87 87 87 

Chat With An Expert

Kenya: +254 800721316, +254 732353535, +254 729471414, 719, *719#

Why Choose Us?


High Quality Service

We have got attentive & well qualified staff, operative check-in/out, daily housekeeping & change of linen, towels and other services.


Convenient Location

High Security and low traffic congestion within Thika Road allows you convinience to move conduct business at ease.


Over 20 Years in Business

We’ve been in business for more than 20 years and understand each of our client needs.

Frequently Asked Questions

Can you get the virus from people who were in the room previous to you?

The Luke Hotel and Roasters Inn have procedures put in place for cleaning, disinfecting and ventilating the room properly between every guest’s stay. These processes allow the accommodations to be used immediately afterward. These procedures are followed and double confirmed, hence, there is no need to leave the room empty between guests.

What precautions should everyone take in your hotel establishment?

Everyone should follow basic precautions set by WHO and MOH:

  • Wash all parts of your hands frequently (at least 20 seconds if using an alcohol-based hand rub, and at least 40 seconds with soap and water), including after exchanging objects such as money or credit cards. Look for hand sanitizer stations and use them before going into dining halls, restaurants or bars.
  • Cover a cough or sneeze with a bent elbow or tissue, and throw away the tissue in a closed bin responsibly.
  • Maintain at least a 1 metre distance from staff and other guests. This includes avoiding hugging, kissing, or shaking hands. If you can’t guarantee the distance, wear a mask. Be sure to check local and national guidelines on the use of masks.
Are pools and water areas safe to use?

Gym, swimming pool, lavitory facilities can be used safely with certain restrictions, as determined by national guidelines. In particular, look for the following measures:

  • a maximum number of people allowed to ensure adequate physical distancing
  • fabric mask policies required by local or national regulations
  • hand washing stations, especially in the toilet and change room areas
  • single use towels only 
  • a bin for guests to place their towel after use for laundering
  • individual use drinking water
  • tissues and waste containers
  • high touch areas such as door handles disinfected regularly throughout the day
Are there precautions to take while eating in a restaurant?

There is no evidence that the virus that causes COVID-19 is transmitted by food, including fresh fruits and vegetables. The virus can be killed while cooking food at temperatures of at least 70°C.

Food buffets are not recommended because of the risk of close physical contact with others, shared serving implements and multiple people touching the surfaces on the buffet.

Indoor dining spaces have a maximum of 4 people in 10 square metres. The distance from the back of one chair to the back of another chair is at least 1 metre apart for both indoor and outdoor dining, and guests that face each other should also be at this distance.

Guests are reminded when entering and leaving the area to clean their hands. When the physical distance of at least 1 metre cannot be guaranteed, masks are recommended to be worn by staff and guests.

More on masks, including who should wear what kind and when, is available here.

What should travellers do if they get sick while at an accommodation facility?

If a guest develops symptoms of COVID-19, such as fever, dry cough or tiredness, they should notify the facility manager and seek medical advice by contacting local health authorities.

The guest will be isolated from others, including fellow travellers. If the guest cannot be isolated or staff need to enter the room, the ill person will ALWAYS put on a medical mask, and people nearby should also wear a mask.  If the medical mask cannot be tolerated by the ill person, then he or she should cough or sneeze into a bent elbow or use tissues to cover the mouth, and discard the tissue immediately into a closed waste bag.

Is it safe to use fans or air conditioning in an accommodation?

Ventilation is an important factor in preventing the virus that causes COVID-19 from spreading. Recirculated air from split air conditioning units, fan coils or any system that runs with a recirculation mode are avoided where possible, unless in a single occupancy room with no one else present. If recirculation is unavoidable, increase outdoor air exchange by opening windows, if possible and safe to do so, and minimize air blowing from one person directly at another.

Floor or ceiling fans can provide ventilation when the people occupying the room are from the same household, but we do not recommend when travelers from different households are together.